Many people selecting a new piece of business software have been involved in software projects before. They remember the dreamy vision painted by the software seller, they had expectations that the solution would fix all their problems, that the implementation process would be as smooth as slipping on a silk glove and that life would suddenly be wonderful. The reality was often quite different. In surveys around 75% of software implementations either failed to deliver the agreed objectives, drastically exceeded the budget or were delivered long past the intended go-live date. Continue reading →